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Once there you can add a new phone type that will contain the internal extension. In our documentation we will refer to this new type as "Internal Extension". What you store in this phone field is up to you. If you have a Dial-In-Direct system where each extension has a digit phone number associated with it you can store the entire digit number if you wish.

If, on the other hand, you do not have a DID system then you can simply store the 3 or 4-digit extension number. Once there you should see an entry for FreePBX that you can click on to begin configuration. At the risk of sounding obvious, the first things you need to set is Active to Yes and then enter the Username and Password you created in FreePBX previously. This plugin will always treat the certificate recieved as valid to ensure that the username and password you provide will be encrypted before transmission.

Therefore, please be sure to use an https URL. The Minimum Duration setting is the number of seconds that a call must last in order for it to be imported. If your receptionist takes a call for 5 seconds, just long enough to ask who they want to talk to, you probably don't really need to associate that call with their record. If you do not want internal calls, that is extension-to-extension calls, then you can set the Skip Internal Calls setting to Yes. Depending on what data you want to see in your call records the internal calls might add lots of clutter you don't need.

In our Dial-In-Direct example, lets say all your staff extensions have digit phone numbers like xx. Internally, all your extensions begin with 2. So the number recorded in the "Internal Extension" for Ted Decker might be but his actual internal extension is For example, if your phone system requires you to dial 9 to get an outside line, it probably records the 9 in the call record.

Additionally, Rock does not store the leading 1 when dealing with long distance numbers so that must be stripped as well. The number returned by the PBX will automatically have any non-numeric characters stripped out. The default value will take only the right-most 10 digits leaving you with which is compatible with how Rock matches phone numbers. Origination Rules Template works similar to the above but for a different purpose.

When you click a number to perform a click-to-call action, both your own "Internal Extension" number as well as the number you clicked on will be used in the dial command. You might need to convert that digit number into a 3-digit number for calling the staff extension first.



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