This can be a plush toy or even a stapler. Each time a team member is eligible, they get to roll a die and move their horse that many squares forward. The team that gets to the finish line first wins. We set up a dry erase board as a Jeopardy board and break the reps into three teams. Supervisors write the questions for each category. Categories can be related to the programs your supervisors run, company-related issues, company history, other supervisors, or various work-related topics.
When one member from each team is eligible, they all go up for the question. Correct answers earn points. But, wrong answers will cost the team points. This is great for reinforcing your call center work culture by gently reminding them what is expected in a fun, exciting way. Sometimes called Dots or Dots and Boxes , a supervisor will put or so dots on the whiteboard. As team members hit KPIs, they come up and draw a single straight line from one dot to a neighboring dot, with the goal being to create a box.
When a team makes a box, they mark it as theirs. The winning team is the one with the most boxes. Every time an associate hits a metric, they get to choose a space. The goal is to try and sink the other ships and get prizes. Set up a giant game of Sorry on the floor. Use office supplies, tape, or office squares. Break up your reps into teams and have them create pieces.
Every time they reach a KPI, they get to draw a card. First, break your reps into teams. When a team member gets to play, they roll a die to see how many bean bags they get to throw. Each target gets a different point value based upon the location and difficulty level—we use a cornhole board, a Nerf basketball hoop, and a wastebasket. The first team to hit a certain number of points wins a prize such as extra break time or going home early with pay!
The next person on their team starts from where they ended. All members of the team that crosses the finish line first get a small prize. When a rep earns their turn, they guess the current outdoor temperature from the supervisor. The rep learns if they guessed too high or too low. Then, they get to guess again during their next eligible turn. If you get calls from all over the country, this is a great game.
Create several bingo cards with state names in the cells. Next, hand them out to your reps. With each new call, your reps will mark off the states where their callers are from. This call center game is extremely fun. Plus, it helps your agents pay closer attention to where a majority of their calls come from. Teams get a small whiteboard.
As team members become eligible, they go to the board and add one feature to the mascot. For example, they can add a head, an eye, a hat, etc. This game really lets the creative and artistic people shine.
A well-bonded team takes care of each other and is more motivated. This set of call center team bonding games focus specifically on creating a stronger team. Tools needed: Some items for the team to collect. Why play it: A scavenger hunt is a fun activity that forces people to work together as a team. It spurs creativity, particularly if clues or puzzles are involved.
Tools needed: A GPS device for each team. Each group of teammates needs to have a GPS device that will help in searches. Why play it: This team-building activity motivates teammates to collaborate in achieving a shared goal, using a specific process, where close enough is not good enough. Number of participants: 8 to 20 people.
Why play it: This brain teaser is funny and really works on teambuilding, problem solving and communication. This exercise will prove to be extremely challenging and will rely heavily on teamwork and communication. If so, what results or improvements have you achieved? Please tell us in the article comments; we would love to know! Create online courses and assessments in record time. She enjoys combining in-depth research with expert knowledge of the industry.
Stay tuned to get our latest eLearning tips and tricks! All emails include an unsubscribe link, so that you can opt-out at any time. Products iSpring Suite. About Us. Language English. EN English. Log in. Just finished a good game of Battleships — just need a grid, mark the ships out in the usual way, shots are taken for every sale — team vs team. We like to play hot potato… We set a timer and the rep with a sale gets the hot potato. Most of the spiffs you suggested, a bottle of wine, dinner for two, early go home pass, sounds great.
Good incentives for classy floors. Too bad ATT can only spent on mariachi bands for their largely minority staff in Tamarac yes that Convergys. The blacks were like WTF, where my spiff? I can ead diz sheeat. I particularly like the hangman. While we do recap all the time in Induction training, it is great to use Hangman to create excitement. Will definitely try this.
Motivational Games for Call Centres. Related Articles. Knockout Healthy competition which pits advisors against one another can be good for both motivation and performance. If given a nine, the advisor gets to roll the dice and continue to move up or down the board. The board that HomeServe use in their contact centre is pictured below.
Call Centre Jenga This one is a bit more unconventional, but it is often the case that the more creative the call centre gets with these games, the more interest is generated. The person with the most points at the end of the day wins the prize. Chase the Envelope This game differs from the others as it contains a bit of mystery, which causes intrigue and excitement that can really boost the working atmosphere.
The Lone Assassin Sometimes there is nothing better than a cheesy game to bring new recruits together, and the lone assassin is ideal for these situations. The Team Bus This game provides an interesting method of demonstrating and developing the core skills needed for a contact centre team, i. The Jelly Baby Tree It is important when training new recruits to encourage discussion, so that future members of the contact centre team can bond and share their questions and concerns.
So, while we give you a step-by-step example of how LUDO works in a sales environment below, you can adapt the rules so that the game can also be played in service environments.
The advisor can roll the dice when they book an appointment, if they close off business they get two rolls and if they hit the daily target they can get another two rolls of the dice. However, as in the classic board game, if you land on the same step as one of your opponents, they have to return their counter to the starting circle — which helps to bring in the extra element of fun. The first team to get to the end wins a bigger prize.
Space Race is a quality-based game, where people get to move forward based on their quality scores. The game consists of a large roll of paper that is hung from the ceiling to the floor and helps the team to better engage with quality. There are seven different levels that move from the Earth through the Stratosphere and up to the Moon.
Here is a link to the Space Race Template. The game is played out over a period of 7—8 weeks. Every week that an advisor passes their QA they get to advance one square towards the Moon.
If the advisor fails their QA or falls below the percentage threshold , they drop back two squares, and if they fail a mandatory part of their QA, they drop back to Earth and have to start again.
You can adapt the game in a number of ways, with multipliers for the team with the most improved QA score, for example. You could also have interim prizes for hitting different squares along the way. Kevin Phoenix created a game based on a virtual stock market, where the prices fluctuated based on the demand for stock from other advisors.
Kevin based the stock in which advisors used on the products that his company sold. So, in a sense it was a stock market game, but it was also a market game. Advisors are given credits they can spend on products that they sell in order to earn more credits.
They can buy and sell whenever they want and if they have 30 seconds between calls they might check to see what is out there. I think it worked quite well, and most agents seemed to have fun. Personality Poker is a commercial card game that is used to help give personality-based feedback to team leaders. One of our readers, Graham Jones, has found it to be highly effective. All the team leaders sit round a table and are dealt nine cards each, except for one, who has ten.
The words are generally all positive.
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